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Lutz Appliance

Our Money Back Guarantee!

We partner with our customers on every repair.

If we fix an appliance and it breaks down again during our ninety day warranty period, we'll return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we'll fix it for free! If the machine has another problem, we'll treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the same amount had we made the complete diagnosis on the first trip to your house. If the machine is not worth spending any additional money on, we'll give you back the original repair cost, less the regular service charge.

You can't lose. We really do put our money where our mouth is! You'll feel just like one of the family!

For questions about our Money Back Guarantee or to schedule a service appointment, call us TODAY at (410) 682-3232 or toll-free at (877) 633-5154!

E-mail the Service Department for more info about Our Money Back Guarantee!

Servicing Areas

We offer service throughout the Greater Baltimore Area, including Baltimore City and the five surrounding counties (Harford, Carroll, Anne Arundel, Howard and Baltimore). We are able to provide the same "Honest, Reasonable and Reliable" service to such a large area because we are the largest independent service company in the area. We use radio dispatched trucks and state-of-the-art dispatching software. Whether you live in Aberdeen, Annapolis, Belair, Chase, Cockeysville, Columbia, Dundalk, Edgewater, Ellicott City, Fallston, Kingsville, Laurel, Owings Mills, Pikesville, Sparks, Westminster, or anywhere in between, we'll provide you with award winning service you deserve!

We service all the zip codes listed below. They are in numerical order for easy reference.

20701 20705 20707 20708 20711 20715 20723 20724 20755 20759 20763 20776 20777 20778 20779 20794 21001 21005 21009 21010 21012 21013

21014 21015 21017 21020 21021 21022 21023 21027 21028 21029 21030 21031 21032 21034 21035 21037 21040 21042 21043 21044 21045 21046

21047 21048 21050 21051 21052 21053 21054 21056 21057 21060 21061 21071 21074 21076 21077 21078 21080 21082 21085 21087 21088 21090

21092 21093 21102 21104 21105 21106 21107 21108 21111 21113 21114 21117 21120 21122 21128 21131 21132 21133 21136 21139 21140 21144

21146 21150 21152 21153 21154 21155 21156 21157 21158 21160 21161 21162 21163 21201 21202 21203 21204 21205 21206 21207 21208 21209

21210 21211 21212 21213 21214 21215 21216 21217 21218 21219 21220 21221 21222 21223 21224 21225 21226 21227 21228 21229 21230 21231

21234 21235 21236 21237 21239 21244 21286 21401 21402 21403 21405 21723 21737 21776 21784 21787 21791 21794 21797

Charging Policy

We charge a flat, fixed price to come out to your home (or if you carry it in to our service center!) and diagnose the problem with your broken appliance. Our technician will explain the reason for the needed repair. He'll quote you a flat, fixed price taken right out of the Major Appliance Service National Price Guide (MASPG), the "blue book" in the appliance industry, and he'll tell you if he thinks it is worth repairing or not!

Repair v. Replace

"Is it Time to Repair or Replace?"

If the machine is in good shape, physically and mechanically, the repair is less then half the replacement amount and it would give 2-4 years worth of additional service we would recommend making the repairs.

E-mail the Service Department for more info about Repair v. Replace