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Rear row right to left: Jim, Steven, Dave, John, Alan, Tim, Mickey, Ben and James
Front row right to left: Deana, JoJo, Joann, George, Sheila, Scott, Mary and Dean
I had read your testimonials on your web site and was a bit skeptical. But they are true! George came the same day we called. He was brisk, efficient, and knew what he was doing. He had the needed part on his truck and explained the repair in detail. G. Goodwin Odenton 2074737 Hi,
I just received your customer service satisfaction survey in the mail. The information on the bottom of the survey is as follows:
WO# 204126 Zip 21210 Tech #7 CSR/Salesperson 228
I had a very good experience that I wanted to share with you.
I had two appliances that needed attention: a Kenmore H3 electric dryer and a GE Monogram refrigerator.
I'd done what I could toward troubleshooting them, but had reached the limit of my abilities. So I called Landers Appliance.
I was told that a service tech could be out that day, if I was willing to play the exact schedule by ear.
I kept in touch with the CSR at Landers during the day, so I had some idea when the tech would arrive.
When he did arrive (his name, by the way, was Jojo, although I don't have his card in front of me, so I can't include his last name), he was courteous and efficient.
He quickly diagnosed the problem with the fridge and proposed a creative, low tech solution. He moved on to the dryer, and although that one proved a bit trickier to chase down, he got it working.
Jo was informative, helpful, positive, and obviously very skilled.
He's a real asset to your company.
I wouldn't hesitate to call Landers Appliance again, and put in a special request for him!
Best,
Matthew Olshan
Matthew Olshan, Baltimore 204126 "Dear Landers Appliance,
Congratulations! You have been named a 2009 Best of Baltimore winner to be featured in the August issue of Baltimore Magazine."
Baltimore Magazine “My dear Landers, Time after time for many years, I have used your services and they have always been outstanding. I wouldn’t even consider another company with which to deal. It is amazing to me how you can continue to give such excellent service. It is very comforting to me as a senior citizen to know that companies such as yours still exist. In many years of dealing with Landers, I am always surprised at the quality of your personnel. Each and every one that I have dealt with in all these years has always been way above average in customer service. I hope you stay in business for many years to come. It is really nice to be able to deal with a company in which I have complete confidence!”
Mrs A Rosendale Hamilton John has serviced appliances for us a number of times. I feel comfortable with his services. I have used your services for many years when it was Atlas (25 years ago). My mother had used Atlas before I was married, which was over 50 years ago! Mrs B ambrozewicz 198816 As always amazed - you come when scheduled, diagnosis is almost instant - repair is quick - technicians always hustle. This visit was no exception. Mrs A Hemming 198803 Hi Dean
Our new frig was delivered today. Amy commented on the superb professional Landers service in the delivery, which included removing the front door to get in the house. Your crew also spent a little time giving advice on the water line connection. It was great service as well when we had Landers service our dryer a couple of years ago.
I really don't think Home Depot or Lowes could provide this kind of professional service. Our experience with Lowe's at the shore and our old dryer here was absolutely awful compared to Landers Appliance. It was fast and dash, with a few dents too. And the price of your refrigerator was competitive as well. It was maybe not the cheapest deal, but the Landers service and likely underlying better quality is a huge difference for the such a purchase.
People don't really realize what they are actually buying when they go to Lowes or Best Buy. And I don't know if you could advertise the real cost benefit of good service as well as better product, if you don't now, but it is a seller if the public could understand.
My only little suggestion for the store. I like to ask a lot of questions on comparison of models. It would be nice if the sales folks knew all the real differences in what the models offer and most technical details. The sales guy we had was very nice, patient, and knowledgeable, but I am only offering a suggestion in general.
Thank you,
Tim
Tim and Amy Peck, Parkville, MD 202992 Dean, Mrs. Albrecht called and ask that I let you know what an outstanding person Dave is. She had a new KA disposal installed yesterday and Dave took the time to explain the different disposals which she had no idea they were different thought all disposals were the same.
Jo Ann 196223
Mrs. Albrecht Mrs. Turner called and said that George was the most pleasant person she has met in a very long time and she would recommend our service to anyone. 192366
M Turner I wanted to let you know that Chris O’Connor, Jennifer’s brother-in-law who works for me, spoke to Jennifer this weekend and she was extremely pleased at the service she received from Landers Appliance. She said the tech (Scott ?) was very courteous, explained the situation and made her feel informed and part of the process and did a great job overall. She reported back that despite the 5 other service appointments she’s had in the past from Metro Factory Service and A & E that Scott was the only one to diagnose the true problem and make an effective repair that has her loving her refrigerator once more.
I wanted to pass on my thanks to Scott and the whole team for showing Jennifer what total customer focus is! Even though it was a warranty repair and you did not sell the product, I truly appreciate you taking on the challenge and seeing it through to one more totally satisfied customer. Great job – thanks for being the very best at what both of you do!
Josh Landers, Director
Appliance Division
Reico Kitchen & Bath
Jen O'Connor 7/7/09 Mrs. Berkmaier called to say how wonderful Dino is and that she is very happy with our company. She gets wonderful service and everyone is always so nice and friendly and pleasant to deal with. 190625 M Birkmaier Mrs. Hess called to say how wonderful Joey was and very helpful. She really appreciated that he came out the same day (1/12/09) she called. 193080 M. Hess Ms. Boose called in to say what a wonderful job JoJo did on her dryer. She said he was very patient with her while she decided if wanted the repair or not (she was at work and he called her). Ms. Boose was also very impressed with the job he did when replacing the dryer vent (very professional). 191556 M Boose Received by phone: George did a great job. He was very courteous and knew exactly what the problem was and he fixed it promptly. I am very pleased with the service I received. 190005
M McWhorter MR. Henry called and said JoJo had provided him with outstanding service and he wanted us to know. M Henry 189825
Sent by e-mail: Tuesday, June 24, 2008 1:13 PM
To: Dean Landers
Subject: Re: Landers Service Call and Appliance Repair
Dear Mr. Landers,
On 6/13/08 my refrigerator started acting strange. Unfortunately, I did not know who to call so went to the yellow pages. I just wanted it fixed so all the food in my refrig and freezer (which was packed) would not spoil. More unfortunately, I called some flim flam company who did nothing but give me a run around. They did send some guy here who said he knew what the problem was and would be back the next day to fix it. But that was not to be....they kept giving me the run around and making excues for why he couldn't come back to fix it. I was so upset.....I lost everything in my frig and freezer...everything had to be trashed. By Monday morning I was infuriated both by their incompetence and horrid customer service and esp the way they were so rude to me.
I started researching who I thought I could call and came across your website and number. By this time....no rush...everything was trashed. So Monday morning I made the call to Landers Appliance repair and was actually greeted by a friendly, courteous receptionist who said a technician could come out that very afternoon.
Right on schedule, your company truck pulled up out front and a very cordial, courteous, well dressed, uniformed technican came and introduced himself as George. He came in and went right to work. After a very short time he discovered the problem and explained it to me in terms I could actually understand. He was almost apologetic that he would not be able to fix it that day as he did not have the part but promised he would return the next afternoon to complete the repair. Again.....right on time and just as he promised.....here returned George. He started to work right away and within no time.....the refrig was up and running. Thank you, thank you George!!!!
I am so happy to have found your company and I guarentee you that I will NEVER have anyone else come to my house to inspect or repair any of my appliance. I am so pleased with the treatment and competency of your staff. From the first phone call all the way through the process to completion. Everyone was so nice, friendly, courteous. The work was done in an expeditous time frame and your customer service is far beyond expectation....a rare commodity these days!!!! I can't thank you all enough for making people feel like that actually matter. Excellent customer service, excellent work. George left me a business card and believe me....it's where I can find it. I even put your number on speed dial on my phone.
I have recommended your company to all my friends, just in case they need your services and will continue to recommend you to anyone and everyone I hear of who want outstanding service. You can feel free to share this letter to anyone who wants it and even share my phone number with other potential customers for reference (not that I think you need it).
Thank you so much for the wonderful job!!!!! Nothing but allocades and kudos to you and your company and employees for a job well done!!!! Thanks again.......very much!!!!!
Pat Kimball
Halethorpe, Maryland
Par Kimball - Halethorpe, MD Hi.
I received your survey in the mail today (8/21/08) and decided it is just easier for me to email my comments back to you.
Here is the "for office use only" section of the survey so you can match it with the tech and job: WO# 187936 Zip: 21206 Tech #: 7 CSR/
Salesperson: 228
We have purchased a number of appliances through your scratch and dent showroom over the past year (in fact, we've replaced almost every appliance in the house!) We have always been very pleased with the service we have gotten and recommend you whenever we have an opportunity.
This is the first time we've used Lander's for repairs, however. I was pleased with the clear direction of the phone salesperson, who ordered the parts we needed and told us she would call when they were in. Not only did she call, but the turnaround time on the part order was phenomenal. The appt. was scheduled and I rcvd. calls from both the office and the tech to let me know they were coming out. He was there right at the time they estimated. The tech, when he arrived, was friendly, neat, and professional and did his work in an efficient way. He listened carefully to my concerns, neither rushing me through them or interrupting with a diagnosis.
It turned out the the repair to our washer was easier to resolve than
I had guessed and the tech explained to me clearly what had happened.
I had requested that the dishwasher be looked at because we had it installed by a contractor who had replaced the countertops in our kitchen and had made other significant plumbing and electrical errors. Again, your tech found problems with the installation,
explained what they were, and repaired them quickly and efficiently.
I was pleased that he took the time to test his repairs to both appliances and to document the repairs clearly (so we had a record should we need to take action against the former contractor.)
He did explain that you service other appliances, gave me a business card, and left the work area neat and clean.
I will continue to recommend Landers to anyone I know. 187936
S. McCallum Dean: I am happy to once again be writing you to give positive feedback on excellent appliance repair service. JoJo was just here repairing my Maytag gas dryer. He was pleasant and efficient, It took him an incredibly brief time to assess the problem and repair it. My dryer is now humming normally instead of clanking. I can't tell you enough how unusual and plesant it is to do business with a company that a) I can get an appopintment with in a short period of time, b) is very accomadating to my time contraints, c) follows up with a phone call to notify of the repair persons arrival and d) completes the work while here (no needing to order parts, etc.). Thanks again!
Ann Watson - Owings Mills Dear Mr. Landers, I'm sorry it's taken us so long to get back to you but I really didn't know what to say. It's very hard these days to find a company that has a "Mission Statement" that they actually live by. I am very fortunate to work for such a company and now we believe that we have found another one - yours!
I was very surprised when we received a $25 check after my husband had complained about the cost of repairing our fridge, and then to receive your note was a shock. I wanted to let you know that we appreciate all you have done and I feel that you truly lived up to your mission statement and am grateful for your giving this matter your personal attention. I would not hesitate to use or recommend your services. Thank you. Jack & Vicki Armour - Middle River, MD 182803 This morning at about 9:00 AM, I called your office to inquire about service for my Amana refrigerator. The young lady who answered the telephone was very helpful, and courteous. She asked me a few questions, and then told me that she could have someone at my home before 1:00 PM. To say I was surprised is an understatement.
A few hours later, your service truck arrived in my driveway, with two young men, Dave and Steven. Both of these technicians, and I am please to say they were indeed technicians, in every sense of the word, were meticulously dressed in a neat and attractive uniform, with your company’s logo prominently displayed. When they entered my home, Dave asked a few questions, and almost immediately diagnosed the problem. He briefly examined the refrigerator and was able to confirm that he was right. I don’t remember exactly how long it took him to replace the broken part, but it is my recollection that they were in my house less than an hour.
The thing that surprised me the most is that they had the part of my refrigerator on the truck, and did not have to return at a later date to make the repair. This refrigerator is at least fifteen years old.
I also should say that I had called several other companies and the cost of a service call was higher than yours. That is not the reason I picked your company. When I saw your advertisement in the telephone book, I noticed that you had a web page, and after checking it, I was impressed by how professional it was the testimonials that were posted there and the awards your company has received.
This has been the best experience with a service call I have ever had. That cost for the service was both inexpensive and well worth the expenditure. Both my wife and I are extremely happy and grateful we were able to get through this experience with so little cash outlay, and such courteous and prompt service. I will recommend you to all of my friends and family, and will not hesitate to call you again if ever I am in need of service in the future.
Nick and Jane Caprinolo - Rosedale, MD 184161 We love you guys! You are great. Ms. Markwitz 181355 Gentlemen: I have requested service on a refrigerator / ice maker at my residence in Parkton. I never used your company before. However I can state without reservation that beginning with the person who answered my telephone call through and including the service techncian who performed the necessary work, I was immensely impressed. The recipient of my telephone call was courteous, cheerful, and gave the impression that Landers was there to help. The appointment was scheduled promptly. The technician who performed the work arrived on time, was extremely helpful in explaining the difficulty with the ice maker and what needed to be done about it. Replacement was made without having to wait for the replacement unit to arrive at a later date. In summary, I was immensely impressed with your operation and certainly would not hesitate to utilize your services again should the need arise. In addition I will certainly "sing your praises" to others who might inquire about such repair service. Robert Verderaime - Verderaime & DuBois, P.A. Dean, upon arriving home last Friday evening, we found our freezer had lost its cool and most of the contents were well on their way to being completly thawed. Remembering Landers good service in the past, we called your office at 8:30am on Saturday morning. Joann answered my call. She was very professional, and she handled my panic call in an unbelievably efficient manner. She dispatched George who arrived at our home before noon the same day. George was very knowledgeable and quickly diagnosed the freezer problem. Not only did he have the correct part on the Landers truck, he fixed our freezer in less time than anticipated and at a cost lower than we expected. Please pass on to Joann and George our sincere thanks for coming to our rescue. Also please add to the list of Landers Appliance accolades: "Baltimore Best Customer Service". JoAnn M Geier - President J & M Systems, LLC Your technician Scott was GREAT! Really informative. B. Sokol Ticket # 181692 I just had to send you a note to let you know how happy I was with my service technician Dino yesterday. I had a problem with my dishwasher and dryer and he not only fixed my problem, he educated me on both appliances. Dino took the time to tell me why I have been having problems with the dishwasher (when no one else had) and also recommended ways of avoiding the problems in the future. Unfortunately, I had to leave before Dino was done (my 25 year old daughter was home) and when I got home that evening , I checked the dryer to find that Dino went up and beyond the call of duty by rigging a handle for my lint trap (broken a long time ago and the "former" technician told me he couldn't do anything about it). While that may seem like a little thing to some, it meant quality customer service to me. And I would really like Dino to know that I appreciated everything he did for me yesterday (minus the look I received from him when I told him I went to Northern High School with Dean Landers). If there is an employee of the week or Month or whatever, my vote is for Dino. Dale Bock - M & D Real Estate Team Timonium, MD Mrs. Brizzi called and said she was helping a friend write a complaint letter to a local Toyota dealership and it made her realize how much she loves our company! In the time she has been using Landers she has never had a bad customer service experience. She loves JoJo and said that everyone has always bee so wonderful to deal with. She just had to take the time to call and let us know. Mrs Brizzi Ticket # 179418 Mrs. Williams (ticket # 180981)called in Friday afternoon and left a voicemail stating that she was very pleased with our company and how we worked around her doctors appointment to make sure we looked at her refrigerator when it was not cooling. She also said that she thought George was very knowledgeable, very professional, very respectful and overall a interesting person to speak to and she will be writing a letter to Angies list (where she got our #) complimenting our company. Mrs Williams Ticket 180981 Dear Mr. Landers I am writing to applaud the excellent workmenship, professionalism, and courtesy shown to me by your worker "John" and your telephone staff. He was more than what I could have expected in fixing a washing machine at the Baltimore address. He was clean in performing his job and nice. The staff worker that took the call for the repair was the same. I hope this letter finds its way to the proper attention of his bosses ad to his employment file and the staff is recognized for their professional services. Thank you for a great job. Keep up the good work. Michele Gallagher - Law Office of Michele Gallagher Baltimore, MD Your delivery team of Adam and Josh did a superb job. Thank you very much.
Mrs. O'Conor Delivery Team compliment Mr. Saul called and wanted to let us know that Adam and Josh are two fine young men, very respectfully and did a great job delivering and installing his new appliances(they explained everything to him).
Mr Saul ticket # 180943 "JoJo was very courteous and nice. I am very impressed with him." Ms. Perkins Ticket # 60188 "I would like to compliment you on your technicians. I have used your company three times now and I am very pleased with your workmen. All of your company employee's are great. I am a very, very satisfied customer." Ms. Anne Johnson Hi Dean, Thank you for the FABULOUS service!!!! We were preparing to go away and realized that we had a problem with our refrigerator. I called and spoke with Anne and she dispatched your repairman, John. He was here and had it fixed within an hour!!!! It doesn't get any better than this! Please let Anne and John know how much we appreciate their quick response. Fritzi Brynes - Brynes & Associates Baltimore, MD "Thank you for such great service. Your technician, John B. fixed my dryer in record time and he was very courteous. I wanted to call and let you know I am one happy man!" Mr. S. DeDeyan Tix # 62782 "John did a great job. I am very pleased with your companies service" Mr. Streater Tix # 63287 Mr. Reger said Scott was a terrific technician and he was amazed at the amount of knowledge he had and how friendly he was. They are not repairing their washer but said he will call us for any future repairs. He has a Kenmore top loader you may want to call him with price on new. Mr. Reger Ticket # 181033 "Your technician, JoJo, was very nice and patient. He did a great job." Ms. L. Stierhoff Tix # 66135 "Your technician (Rick) was very polite and nice. He really knew what he was doing." Ms. R. Harris Tix # 67035 We are completely satisfied with the entire service experience! Thanks again. M Chapman 181377 Dean, I spoke with Jennifer McConnell today about Mrs.Fernandez. Jennifer is the State Farm agent handling the claim after we finished talking about the repair she said that Mrs. Fernandez told her that George was very good at his job and very friendly. She told Jennifer that every one she spoke to at Landers was terrific. Jennifer also thanked me for taking such good care of their customers. Joann put the call in. State Farm Insurance "George is a very, very nice, pleasant, easy to deal with technician. He didn't put any pressure on me about the repair. He answered all my questions didn't waste time or 'putz' around. He is a real terrific guy! I can't wait until he has to return!" Mrs. B. Adams Ticket # 74954 Dear Dean: It is hard to know how to say thanks for your help with Maytag last week. We were prepared for a major headache and a major bill. And I'm sure that it is a difficult balance dealing with "family" from church and also still - owning the company. Thanks for being just plain honest with us and giving us options. We have consistently appreciated Landers service and willingness to help. Your service guys are always gentlemen in the best sense of the word. We love our new washer! Tim & Ellen Mering "Your technician came to our house today and I wanted to call to tell you how very knowledgeable and polite he is. He's a real good guy. I really appreciated your service. He did a great job,
I am happy with him and the repair!" Mr. A. Nelson Ticket # 74568 "We have never met anyone like your technician. He was helpful and wonderful and a lot of fun!" Mr. And Mrs. Reid Ticket # 74418 "I've had your repair technician out here and he's quite a gentleman. This is my third experience with your company and I am quite impressed!" Ms. S. Smith Ticket # 74981 Had my first experience with Landers today. Absolutely outstanding... Dave was the best ... solved the problem ... educated me on proper procedures for operating my washer. You have a good man in Dave ... he represents your company at the highest level ... Thanks! Harry Strawbridge - RAM Industrial Services You run a very consumer friendly company. I was very pleased with your service! Ms Warres - Pikesville, MD 182793 I have known Dean since before he started LAnders Appliance. He has continued with the highest of service and satisfaction goals. I am one of his most devoted customers. Mrs H Wilson - Roland Park 179999 Mrs. Fisher called in because she lost her survey and wanted to let us know that Dino is the greatest
Technician she has ever had come to her home. He took time to explain things about her washer that She never knew about.
Mrs Fisher - Timonium 182652 Giving customers a 30 day grace period free of charge if a problem re-occurs is one of the nicest things any compnay can do. I've never had that before. Thank you! Also thanks for the coupons you sent. Mrs. Helen Wiliams - Hamden Mrs. Lepczyk called in and just wanted to let us know how nice, and professional Dino was when he came out to her house yesterday. Also she said he was personal and very easy to talk to.
Sasha Slenbaker
Customer Service Representative
Mrs. A Lepczyk Sparks, MD 184480 The office staff and technician were great about staying in touch and accomadating my schedule. Much better than the inflexible scheduling from other companies. I will definitely call Landers in the future! Ms Joann Warres - Pikesville 182793 Mr. Tracy called to let us know how satisfied he is with the way we handled his problem with his delivery and damaged range. He said that people always call when there is a problem which he had to do but never call back to say it was solved in a proper manor. So he just wanted to make sure we knew how happy he was with the way we handled and solved his problem. Mr. N Tracey, Lutherville, MD 181516 I just got your survey in the mail from the appointment I had last week to fix my washing machine. I would give the service technician a 5 in all categories. I could not have asked for a better experience. He also gave me some tips to lower my energy bill which was very helpful. I don't remember his name, but he said he had been with the company 19 years. It says at the bottom of my survey it was Tech #22. I hope you know what a valued employee you have on staff and he would be the main reason that I would call your company back if I needed service again.
e-mailed from Eileen & Rick 5/19/08
Dean's response:
Thanks for the comments! I will certainly pass them along to Dino. He is a great guy, no doubt! I have several long term employees as well as younger field technicians who understand the value of delivering exceptional customer service, a lost science in today's service economy.
We look forward to caring for your appliances as you have need. We are here to serve!
Eileen & Rick (e-mail) Ms. Shaw called in and wanted to let us know that Mick did a great job. She said he was very clean, organized and thorough and she is very pleased.
Jo Ann
Mrs. L Shaw Westminster, MD 184530 Dear Ms. Landers,
I am writing to thank you for your excellent service. Everyone I have dealt with at your company has been friendly and helpful, from the woman who answers the phone to the people who came to my house. I am very impressed with the new dishwasher your salesman Len Walker recommended to me. He said he had one himself and you could barely hear it running, and he was right! I was also impressed with the quality of service I received from the dishwasher installation team and from Joe M, who came out to look at my old dishwasher two weeks ago. When Joe told me my old unit was dead, he took the time to explain exactly what was wrong with it, which made me feel better about having to buy a new one. I have put another recommendatiuon for you on our neighborhood website, which is also where I found your company. You are who I will come to for future major appliance purchases or repairs. Great Job! H. Lasher-Oakes 184913 As always, the service completed by Dino was perfect. He is a true asset to your company....Everything was great....
Thanks,
S. Smith, Towson 186321 Ms. Ambrose called and wanted to let us know that we have great service and George was wonderful. She also wanted to thank everyone for such fast service. M Ambrose 186954 Jo Ann, thank you for the excellent customer service and fast response today. My thanks to Deanna as well. D. Felton 186938 Dear Sir,
I received your Customer Satisfaction Survey a few days after I made my purchase, via telephone, from Dean Landers. I decided to wait until the actual delivery and installation before making any comment , however, since why love the sale if things fall apart afterwards?
I picked Landers, by the way, by paging through appliances in the local phone book until I found an ad that mentioned the brand I needed to replace (Jenn AIr) - in hopes the same counter opening would apply. When I called, I was talking to Dean Landers and he gets a 5 (completely satisfied) in all applicable categories. He described the products – plural, as I also needed a double wall oven and he used the measurements I gave him to pick the appliances that best fit the existing dimensions. He even told me the model numbers for the web sites, where I could visit and eyeball the products. I was a little leery about purchasing over the phone, but Mr. Landers was so thorough that any doubts were dispelled.
Within a few days a girl named JoAnn called me to propose a delivery date, which I found acceptable, and Alan and James arrived on the cited day – with JoAnn calling in advance to tell me they were on the way. A minimum of cutting was necessary and Dean Landers had already advised me how this would affect the installation price, so no surprises there. They did the job with dispatch and when the appliances were turned on, the Jenn Air fan clanked. Alan advised me that a technician would have to look at that. I thought “Oh boy”, but before Alan’s truck was at the end of the driveway, JoAnn caked to say the technician would be here “tomorrow morning”. Next morning, again, she called in advance to say the technician was on his way.
George arrived, took a close look, and noted that at the factory the fan somehow was put just a tad too close to the shroud. He moved it back that tad and all was fine.
I’m very pleased with my new appliances, and the next day I even worked up the nerve to use the Jenn AIr – you know how it is; you hate to fiddle with something brand new and beautiful. Today I’ll be using the oven.
All in all, my experience with Landers Appliance was most pleasant. Dean Landers was especially helpful-but since he’s the boss. I guess he can’t pat himself on the back. Maybe this note will make up for that. Sincerely Yours. J H Wolff
J H Wolff 186623 Ms. Lindeman had Joey out to service her dryer and said that even though he seemed to young to be servicing appliances he surprised her with his skill. She said he was very polite and through and explained why her dryer did not have a heating element because it was gas and then after testing different things he explained why it needed a new ignitor. She said he replaced it and was very neat which she appreciated. She said she will not hesitate to use us again and would feel comfortable with Joey as the tech. Ms. Lindeman 183936 Dryer Vent Wizard Recognizes Appliance Repair Companies for Efforts in Keeping Homeowners Safe and Reducing Energy Usage
The top 11 participants identified 195 homeowners with potential safety hazards and areas where they could reduce energy consumption
(EMAILWIRE.COM, August 12, 2008 ) Warren, MI – Dayn Benson, VP of Corporate Development for Dryer Vent Wizard (DVW), Dry Clothes, Safe Homes, recognized 11 appliance repair companies nationwide for their efforts in keeping consumers safe from dryer fires and reducing energy consumption with the Dryer Vent Safety Advocate Award.
As part of a national contest sponsored by DVW that ran from April 1st through June 30th , 2008, the award recognizes the appliance repair companies who created the most consumer awareness of dryer vent safety and energy savings with a free meal once a month for an entire year.
“When consumers find their dryer taking more than one cycle to dry a load, they assume it’s mechanical when the real problem is lint accumulation in the dryer vent causing the dryer to work inefficiently and become susceptible to a dryer fire,” says Dayn Benson, VP of Corporate Development for Dryer Vent Wizard.
The winner of the contest is County Wide Appliance Service in Syracuse, New York who identified the most dryer vent safety hazards and partnered with John Stevenson of Dryer Vent Wizard Upstate New York from April through June to address them. Jim Ours, General Manager of County Wide and has worked there since 1968. “Our customers appreciate the specialty in his expertise especially helping us make our customer aware of safety issues in the laundry room. In addition, our technicians can focus on the technical aspects of dryer repair instead of venting,” says Ours.
The top 11contest participants identified 195 homeowners with potential safety hazards and areas to reduce energy consumption. Contest Honorable Mentions are as follows:
• Same Day Service in Woburn, Massachusetts
• Andy’s Appliance Repair in Wake Forest, North Carolina
• Advanced Appliance Services in Gastonia, North Carolina
• Betty’s Maytag in Virginia
• AAA Appliance in West Palm Beach, Florida
• Judd & Black Service Center in the Seattle area
• ServiceCare in Birmingham, Alabama
• JS Appliance in Miller Place, New York
• Landers Appliance in Baltimore, Maryland
• Bill & Rod’s in Southeast Michigan
According to the U.S. Fire Administration there are an average of 15,000 dryer fires in the U.S. with an approximate $88 million in property, damage 15 deaths and 400 injuries annually. “Failure to clean” was cited as the leading factor contributing to clothes dryer fires in residential buildings. Similar reports by the Consumer Product Safety Commission, (CPSC), confirm annual maintenance of dryers and dryer vents as a home safety issue lacking consumer awareness.
Dryer Vent Wizard, Dry Clothes, Safe Homes is a national franchise company under the management of AFS Group of Companies in Warren, MI.
For more information call 866-498-SAFE.
Website: http://www.dryerventwizard.com
Dryer Vent Wizard Recognizes Landers Appliance Received via e-mail 8/22/08
I gave all your survey questions a "5."
Comments: The service manager returned my call the same day I left a message on his voice mail. He was very helpful, giving me information I needed in order to make a wise decision about whether or not it was worth having my machine repaired, based on its age. He was able to tell me what he thought was wrong, based on my description of the "symptoms," and what the repair would cost. I felt very comfortable asking for a serviceman to come to give me an estimate, because I knew what to expect and the approximate cost. And he was able to come the next day.
Yes, I would definitely recommend you to my friends.
I found you in the Severna Park phone book yellow pages.
L Haller 187988 E-Mail From: Diane Proctor
Sent: Tuesday, November 18, 2008 4:02 PM
To: Dean Landers
Subject: Your note
Dear Dean Landers,
I want to tell you how impressed I am that you wrote a personal note to me, which arrived today. What a great treat and surprise to hear from management after filling out a business survey form! Thank you for taking the time to respond to a customer and explain the pricing of the recent parts and service call. You can be sure you have a happier customer now and positive reference for all future work!
Dear Ms. Proctor,
Thank you for your time, your thoughtfulness and your business! I really do appreciate it!
Have a great day!
Dean Landers
D Proctor 190419 Dean, Dave was out at Mrs. Mctear house today and she said he did a wonderful job and she just wanted me to let you know.
Deana - Customer Service Rep M Mctear 188428 I write to thank your Shirley, Tim and Scott for their attitude and professionalism in obtaining the needed part for our somewhat obsolete Caloric Range and installing same the next working day. My wife and I will take every step to strongly recommend your firm to our friends and neighbors for their appliances repair/installation work. Thank you very much. B Fallon Ellicott City 188991 Mrs. Duty called and wanted to let you know what a wonderful young man George is . He was very nice and she also stated they are up in years and most people talk down to them for that reason but George was not like that at all and she will use our service again and wants George as their service tech and I have made note of this in the computer. 195870
Jo Ann
Mrs. Duty My 20 year old Sears dryer stopped in mid cycle and I needed it repaired. I avoided calling Sears becuase I assumed a lengthy wait for service. I checked the yellow pages and your name stood out. The repair was timely, courteous and completed quickly. Your technician impressed me most afvorably. I will certainly call you again as needed. Mr H Grabau of Woodbine 199065 Sir, A note of thanks to you and your exceptional technician, JoJo for repairing our problematic refrigerator/freezer over the past several months. JoJo's repeated visits and trouble shooting fixed our ongoing issues. He was always pleasant and professional and we truly appreciate the services that you have provided. Again. Out thanks. The Burns Burns Family - Baltimore 205018 Finally someone who was polite, friendly and knowledgeable about their work and business! R Banks of Annapolis 204899 George came, he started immediately - we knew he was good when he told us (at my questioning) he'd been with youir company for 15 years! We're very glad we called Landers - Thank you! As you may be able to tell, we are Completely Satisfied - we'll definitely recommend your company whenever we can to our friends.
B Dill of Fallston 205277 Dean, Mr. Trimp called and wanted me to relay a message; he said he had a wonderful experience with the company. He thought Scott was a true professional and a very nice man. Mr. Trimp also wanted you to know that you have a customer for life.
Mr Trimp of Catonsville 206286 Mrs. Dellamea called and we had a ten minute conversation about how wonderful Dave was. She told me that he was extremely impressed with his knowledge of the machine, he came in and knew how old it was what was wrong with it in no time. He was courteous from the second he walked through the door (offering to put on booties) until he left. She was most impressed that he wasn’t worried about making money for himself but he had her best interest in mind. He suggested what to look at when shopping for new appliances. Mrs. D said that Dave definitely deserves a pat on the back. Because of Dave she will make the thirty minute drive from Bel Air to buy new appliances from us and she will recommend us to everyone. She also said everyone she spoke to was very helpful and you run a very good company. Mrs Dellamea of Forest Hill 206500 The lady that answered our call shen we called to get our washer fixed was very nice and helpful. The gentleman (Steven) who repaired our washer was also nice and knew what to do to fix our washer. G. BARNHART BALTIMORE 207334 Joey was excellent! Knowledgable, friendly, thorough. Top-notched customer service! R. Jackson Towson 206772 I am so happy to have found your company! You are so much nicer and efficient then the other companies that I have hired before. Thank you and your technician George. V. Moore Annapolis 207381 Your technician (Scott) has fixed my refrigerator and now my washer, both times very quickly and professionally. If anything else gives us trouble we'd like to get him to fix it. Outstanding work! J. Yancey Ellicott City 206753 JoJo knows my 20 year old Sub Zero refrigerator and takes good care of it. We have been using your company for years. Thank you. A. Doorey, Baltimore 206486 Amy who answered the phone was especially helpful. I would recommend your company to anyone. I will call you first whenever I need appliance repairs. Thank you! D. Molinaro Bel Air 207241
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