Service
Our Money Back Guarantee!
We partner with our customers on every repair.
If we fix an appliance and it breaks down again during our ninety day warranty period, we’ll return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we’ll fix it for free! If the machine has another problem, we’ll treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the same amount had we made the complete diagnosis on the first trip to your house. If the machine is not worth spending any additional money on, we’ll give you back the original repair cost, less the regular service charge.
You can’t lose. We really do put our money where our mouth is! You’ll feel just like one of the family!
For questions about our Money Back Guarantee or to schedule a service appointment, call us TODAY at (410) 682-3232 or toll-free at (877) 633-5154!
E-mail the Service Department for more info about Our Money Back Guarantee!Ask the Expert
E-mail the Service Department for more info about Repair v. Replace
Hours of Operation
| Monday thru Friday | 8:00 am – 5:00 pm |
| Saturday | 8:30 am – 1:00 pm |
| Sunday | Closed |
Servicing Areas
-
Baltimore County North – Maryland
Hunt Valley, Cockeysville, Towson, Owings Mills, Monkton, & Timonium(410) 666-8030 -
Baltimore County North East – Maryland
Perry Hall, Parkville, Overlea, & Carney(410) 256-1686 -
Baltimore County East – Maryland
Dundalk, Essex, & Highlandtown(410) 288-3232 -
Baltimore County West – Maryland
Pikesville, Reisterstown, Randallstown(410) 484-4519 -
Baltimore County South West – Maryland
Catonsville, Woodlawn, Security, & Arbutus(410) 448-1900 -
Baltimore City East – Maryland
Fells Point, Canton, Hamilton, & Gardenville(410) 325-1532 -
Baltimore City West – Maryland
Guilford, Homeland, Cold Spring, & Hamden(410) 467-0288 -
Anne Arundel Co. – Maryland
Annapolis, Severna Park, Arnold, Glen Burnie, Pasadena, & Gibson Island(410) 647-5749 -
Carroll County – Maryland
Westminster, Hampstead, Manchester, Eldersburg, & Sykesville(410) 374-2496 -
Cecil County – Maryland
Elkton, Rising Sun, Port Deposit, & Chesapeake City(410) 398-3005 -
Chester County (south) – Pennsylvania
Cochranville, Lewisville, Spring City, & West Grove(717) 845-7100 -
Harford County – Maryland
Bel Air, Fallston, Forest Hill, Aberdeen, Jarretsville, & Havre De Grace(410) 893-7525 -
Howard County – Maryland
Columbia, Ellicott City, Sykesville, Highland, Scaggsville, & West Friendship(410) 995-0440 -
Lancaster County (south) – Pennsylvania
Christiana, Peach Bottom, Refton, & Bart(717) 845-7100 -
Laurel, Bowie & Burtonsville – Maryland
(301) 490-0970 -
York County (south) – Pennsylvania
Felton, Hanover, Railroad, Seven Valleys(717) 845-7100
We offer service throughout the Greater Baltimore metro area, including Baltimore city and the five surrounding counties (Harford, Carroll, Anne Arundel, Howard, Cecil and Baltimore), and Southern Pennsylvania, including parts of York, Lancaster and Chester Counties. Providing “Honest, Reasonable and Reliable” service to you is our pleasure! We use lap tops and cell phones with state of the art dispatching software to get to your house quickly. Whether you live in Box Hill, Chase, Clarksville, Crownsville, Delta, Drumore, Edgemere, Edgewater, Elkridge, Elkton, Fawn Grove, Finksburg, Hanover, Kingsville, Laurel, Mt. Airy, Phoenix, Parkton, Perryville, Shrewsbury, Sparks, Wagontown or anywhere in between, we’ll provide you with award winning service!
We service all the zip codes listed below. They are in numerical order for easy reference.
- 17301
- 17302
- 17309
- 17313
- 17314
- 17321
- 17322
- 17327
- 17331
- 17332
- 17333
- 17342
- 17349
- 17352
- 17354
- 17355
- 17356
- 17360
- 17361
- 17362
- 17363
- 17374
- 17503
- 17509
- 17518
- 17532
- 17536
- 17563
- 17566
- 17568
- 19310
- 19311
- 19318
- 19330
- 19346
- 19347
- 19350
- 19351
- 19352
- 19362
- 19363
- 19367
- 19369
- 19371
- 19376
- 19390
- 19470
- 19475
- 19480
- 19630
- 20701
- 20704
- 20705
- 20707
- 20708
- 20709
- 20715
- 20716
- 20717
- 20718
- 20719
- 20720
- 20721
- 20723
- 20724
- 20725
- 20726
- 20755
- 20759
- 20763
- 20769
- 20777
- 20794
- 20866
- 20868
- 20904
- 20905
- 21001
- 21005
- 21009
- 21010
- 21012
- 21013
- 21014
- 21015
- 21017
- 21018
- 21020
- 21021
- 21022
- 21023
- 21027
- 21028
- 21029
- 21030
- 21031
- 21032
- 21035
- 21036
- 21037
- 21040
- 21041
- 21042
- 21043
- 21044
- 21045
- 21046
- 21047
- 21048
- 21050
- 21051
- 21052
- 21053
- 21054
- 21056
- 21057
- 21060
- 21060
- 21071
- 21074
- 21075
- 21076
- 21077
- 21078
- 21080
- 21082
- 21084
- 21085
- 21087
- 21088
- 21090
- 21092
- 21093
- 21094
- 21111
- 21113
- 21114
- 21117
- 21120
- 21122
- 21123
- 21128
- 21130
- 21131
- 21132
- 21133
- 21136
- 21139
- 21140
- 21144
- 21146
- 21150
- 21152
- 21153
- 21154
- 21155
- 21156
- 21157
- 21158
- 21160
- 21161
- 21162
- 21163
- 21163
- 21101
- 21102
- 21104
- 21104
- 21105
- 21107
- 21108
- 21209
- 21210
- 21211
- 21212
- 21213
- 21214
- 21215
- 21216
- 21217
- 21218
- 21219
- 21220
- 21221
- 21222
- 21223
- 21224
- 21225
- 21226
- 21227
- 21228
- 21229
- 21230
- 21231
- 21233
- 21234
- 21235
- 21236
- 21237
- 21239
- 21240
- 21241
- 21244
- 21250
- 21251
- 21252
- 21270
- 21281
- 21282
- 21284
- 21285
- 21286
- 21287
- 21401
- 21402
- 21403
- 21404
- 21405
- 21723
- 21737
- 21738
- 21765
- 21776
- 21784
- 21784
- 21794
- 21797
- 21797
- 21901
- 21902
- 21903
- 21904
- 21911
- 21914
- 21915
- 21916
- 21917
- 21918
- 21920
- 21921
- 21922
Charging Policy
We charge a flat, fixed price to come out to your home (or if you carry it in to our service center!) and diagnose the problem with your broken appliance. Our technician will explain the reason for the needed repair. He’ll quote you a flat, fixed price taken right out of the Major Appliance Service National Price Guide (MASPG), the “blue book” in the appliance industry, and he’ll tell you if he thinks it is worth repairing or not!
Repair v. Replace
“Is it Time to Repair or Replace?”
We consider four things in determining if your appliance is worth repairing or not:
-
The physical condition
Is the machine in decent physical shape, free of rust and corrosion? -
The mechanical condition
Has the machine been running smoothly for you without any leaks, unusual noises, strong odors and the like? -
The cost of the repair
Is the repair price less then half of the price of a new appliance with similar features? -
Will the cost of the repair extend the life of the appliance 2–4 years?
Will it last 2–4 years after we fix it?
We also consider the following:
- Is the machine in decent shape, free of rust and corrosion?
- Has the machine been running smoothly for you without any leaks, unusual noises, strong odors and the like?
- Is the repair price less then half the price of a new appliance with similar features?
If the machine is in good shape, physically and mechanically, the repair is less then half the replacement amount and it would give 2–4 years worth of additional service we would recommend making the repairs.
Recall Information
You can find detailed information about recalls on any of the major household appliances sold and distributed in the United States on the U.S. Consumer Product Safety Commission’s website: http://www.cpsc.gov
