Why isn't my ice maker making ice?

Ice starts with water, so that's where we start too. If a shut-off valve is closed, a line is kinked or frozen, or the inlet valve has failed, no water reaches the unit and no ice forms. A faulty thermostat or sensor is the other usual suspect. A Rockville tech finds the cause quickly and tells you what's involved.

Why does my ice taste weird?

If your ice tastes or smells off, the unit is usually overdue for a cleaning or a filter change. Mold and mineral scale build up inside any ice maker over time. It's worth addressing quickly, because dirty ice is a real hygiene issue. Learn why dirty ice makers are dangerous.

Why is my ice oddly shaped?

Cube quality comes down to water and temperature. Too little flow, a temperature that's off, or scale built up inside will all misshape the ice. Sometimes a cleaning and a new filter are enough, and sometimes a part has to be replaced. Learn more about common ice maker problems.

Is my ice maker worth repairing?

Built-in, undercounter, and commercial units are usually worth repairing, while a cheap countertop model often isn't. Our Montgomery County techs give you an honest estimate up front. If you decide to replace, the service charge goes toward a new one from us.

How fast can you send a tech to Montgomery County?

Most Montgomery County jobs book within a day or two. You'll get a call or text ahead with a real arrival time before your technician shows up.

Do you charge to come out?

Yes. A service charge that varies by brand covers the trip and the diagnosis. We price the repair on its own, and you approve it before any work starts.

Are ice maker repairs guaranteed?

Yes, all our ice maker repairs carry a 90-day guarantee. Should the same issue return in that window, we'll be back to take care of it at no charge.

Which ice maker brands do you service?

Scotsman, U-Line, Sub-Zero, Marvel, GE, Whirlpool, Frigidaire, and many others are all on our list, in countertop, undercounter, built-in, and commercial models. We use factory-authorized parts and service yours no matter where it was purchased. Warranty repairs are the lone exception, reserved for appliances we sold.

Do you service commercial ice machines for restaurants and bars?

Yes. From Scotsman to other commercial makers, we service the ice machines Montgomery County businesses rely on. We arrange scheduling with the business or property manager and keep a card on file to cover the service charge.

Ice Maker Repair in Rockville & Montgomery County

Ice That Keeps Coming, Repairs That Hold Up

One broken ice maker can stall a party or a lunch rush. We get standalone and commercial units back in service across Montgomery County, guaranteed for 90 days.

Schedule service

A waiter fills a glass with ice after Rockville ice maker repair from Landers.

Ice Maker Repair Problems

The Ice Maker Issues Montgomery County Calls Us For

Not making ice

A unit that makes no ice usually has a blocked or frozen water line, a bad inlet valve, or a failed thermostat or sensor.

Ice tastes or smells off

A thorough cleaning or a fresh water filter is usually all it takes to get good-tasting ice back.

Leaking water

A leaking ice maker usually has a cracked or loose water line, a clogged drain, or a worn seal.

Small, cloudy, or hollow cubes

Low water flow, a temperature issue, or mineral buildup inside typically result in misshapen ice.

Machine won't power on

No power at all typically points to a bad control board, a failed switch, or a tripped thermostat.

Overflowing ice

An ice maker that keeps running past full usually has a stuck fill valve or a bad shut-off sensor or arm.

Schedule service

Repair or Replace

When a New Ice Maker Makes More Sense

Built-in and commercial ice makers are made to be serviced, so repair usually pays off. A budget countertop unit rarely does, and a Rockville tech can help you decide.

Repair it

A built-in, undercounter, or commercial unit
Under 6 to 8 years old
A single part has failed — valve, sensor, pump, or fan
Repair runs less than half the cost of a new unit

Replace it

An inexpensive countertop or portable unit
Past its useful life, with several issues at once
You've repaired it more than once lately
Repair cost is close to the price of a new one

Schedule diagnostics

Talk to a team member

Browse new ice makers

The Repair Process

Four Steps to a Working Ice Maker

Schedule service

Step 1

Tell us what your ice maker is doing

Step 2

We listen and diagnose the problem

Step 3

You get repair or replacement options

Step 4

You're serving cool drinks again

Reviews

Listen to What Your Neighbors Have to Say

Some had waited days for a no-show. Others had paid for a repair that didn't hold. Then they found Landers.

Steve was able to clean my icemaker and diagnose the problem quickly. He had the part ordered and was back in two days to complete the repair. I have also used them for washer and dryer repair and installing a new washer dryer. Landers is truly the expert in all things appliances!

Cara W.

Office staff scheduled our service call promptly, called when the tech was on route and tech arrived on time and fixed the ice maker. Techs were great. Thank you!

Charlie L.

Ice maker stopped working. Dave explained the issue and needed to get a new one. He was quick and efficient, very professional. I will definitely use Landers in the future for appliance repairs!

Jerry B.

Chris was very knowledgeable and very efficient. He was polite and did a nice job of explaining the issue with our ice maker. He replaced it and it is working well now.