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We partner with our customers on every repair.
If we fix an appliance and it breaks down again during our ninety day warranty period, we’ll return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we’ll fix it for free! If the machine has another problem, we’ll treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the same amount had we made the complete diagnosis on the first trip to your house. AND If the machine is not worth spending any additional money on, we’ll give you back the original repair cost, less the regular service charge.
You can’t lose. We really do put our money where our mouth is! You’ll feel just like one of the family!
For questions about our Money Back Guarantee or to schedule a service appointment, call us TODAY at (410) 682-3232 or toll-free at (877) 633-5154!
E-mail the Service Department for more info about Our Money Back Guarantee!
Our Guarantee
Monday-Friday | 8:00 am – 5:00 pm |
Saturday | Closed |
Sunday | Closed |
We offer service throughout the Greater Baltimore metro area (check the zip list below), including Baltimore city and five surrounding counties (Harford, Carroll, Anne Arundel, Howard, and Baltimore). Providing “Honest, Reasonable and Reliable” service to you is our pleasure! We use lap tops and cell phones with state of the art dispatching software to get to your house and restore your appliance to working order quickly. Whether you live in Abingdon, Arbutus, Box Hill, Chase, Clarksville, Cockeysville, Crownsville, Edgemere, Edgewater, Elkridge, Finksburg, Hanover, Kingsville, Laurel, Monkton, Nottingham, Parkton, Parkville, Phoenix, Pikesville, Severna Park, Sparks, Towson, West Friendship, Westminster, White Marsh, or anywhere in between, we’ll provide you with award winning service!
We service all the zip codes listed below. They are in numerical order for easy reference.
20701 20707 20708 20709 20715 20723 20724 20755 20759 20763 20777 20794 21001 21005 21009 21010 21012 21013 21014 21015 21017 21018 21020 21021 21022 21023 21027 21028 21029 21030 21031 21032 21035 21036 21037 21040 21041 21042 21043 21044 21045 21046 21047 21048 21050 21051 21052 21053 21054 21056 21057 21060 21061 21071 21075 21076 21077 21078 21080 21082 21084 21085 21087 21090 21092 21093 21093 21094 21101 21104 21105 21107 21108 21111 21113 21114 21117 21120 21122 21123 21128 21131 21132 21133 21136 21139 21140 21144 21146 21150 21152 21153 21154 21155 21156 21157 21158 21160 21161 21162 21163 21201 21202 21203 21204 21205 21206 21207 21208 21209 21210 21211 21212 21213 21214 21215 21216 21217 21218 21219 21220 21221 21222 21223 21224 21225 21226 21227 21228 21229 21230 21231 21233 21234 21235 21236 21237 21239 21240 21241 21244 21250 21251 21252 21270 21281 21282 21284 21285 21286 21287 21401 21402 21403 21404 21405 21723 21737 21738 21765 21784 21794 21797 21797
You can find detailed information about recalls on any of the major household appliances sold and distributed in the United States on the U.S. Consumer Product Safety Commission’s website: http://www.cpsc.gov
We consider four things in determining if your appliance is worth repairing or not:
Conclusion:
If the machine is in good shape, physically and mechanically, the repair is less then half the replacement amount and it would give 2–4 years worth of additional service we would recommend making the repairs!
On less expensive appliances or appliances that have had multiple repairs over their life, we use a 40% threshold. Using the same four assessment factors, compare your repair Vs. replace options in reaching a decision. Feel free to call us and we can help you in determining if you should repair or replace your appliance.
We charge a flat, fixed price to come out to your home (or if you carry it in to our service center!) and diagnose the problem with your broken appliance. Our technician will explain the reason for the needed repair. He’ll quote you a flat, fixed price taken right out of the Major Appliance Service National Price Guide (MASPG), the “blue book” in the appliance industry, and he’ll tell you if he thinks it is worth repairing or not!
Monday - Friday 8 AM - 5 PM
Sales Extended Hours:
Tuesday - Wednesday 5 PM – 7 PM by Appointment Only.
Saturday & Sunday Closed
Baltimore County, Baltimore City,
Harford County, Howard County,
Anne Arundel County, Carroll County