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About Us

Our Mission Statement

The basic mission and purpose of Landers Appliance is to deliver “Honest, Reasonable and Reliable” service in every thing we do. Whether it is selling and installing a new appliance, completing a repair, selling parts, dealing with coworkers, company vendors, or our neighbors, etc. we will strive to go out of our way to provide unequaled service delivery with the highest degree of customer satisfaction in mind.

We believe we’ll be profitable by striving to build a loyal base of customers who refer us to family and friends for all of their appliance needs because we deliver unparalleled customer service

We will strive to treat others the same way we want them to treat us!

In the event we fail to uphold these standards, we will strive to offer a humble apology and make appropriate restitution.

Landers Appliance has MASTER CERTIFIED TECHNICIANS!

Many of the Landers Appliance Technicians are Master Certified! Our technicians sat for a 1/2 day of testing covering all aspects of the major appliance service industry and passed with flying colors! There are very few Master Certified technicians in the country and we have a company with many of them!!!! Rest assured that when you call our company for a repair you are in professional, competent hands.

We are also very proud of the fact that many of our employees have been with us a very long time, including a few over 30 years with an overall average of 10.5 years! Some of our technicians have started with us as teenagers, including right out of high school and been thoroughly trained in both the art of appliance service as well as the art of serving our customers. If you’ve used our company you already know all of our staff are kind and courteous. They fully understand our goal is to serve our customers with integrity, professionalism and respect, which they do every day, day in and day out. The many awards and honors we’ve received over the years speak highly of the quality, and disposition of our staff. 

Landers-Appliance-Quality-Appliance-Repair-in Baltimore-Maryland

Landers Appliance is now a Certified Service Center!  The only one in Maryland!!!

On behalf of the Consortium of Certified Service Centers, it is our pleasure to congratulate you, Landers Appliance, on successfully achieving the CSC status. Your entire organization can be proud of accomplishing this nationally recognized designation within the service industry.

Your team is a member of an exclusive group that provides quality service for your clientele by demanding a recognized standard. You have set the bar higher for our industry by implementing continuous programs for training and certifications. We encourage you to attend manufacturer and association training as they become available.

In the welcome packet you will receive shortly you will find a certificate to signify your CSC achievement, along with an order form to purchase any CSC merchandise and a press release to distribute to your local media.

Congratulations on your success and welcome to an “Elite” group of service organizations known as “Certified Service Centers”.

Sincerely yours,

Don Pierson

CSC is a nationwide network of quality certified service providers. CSC Web Site is www.c-csc.org

A Friendly Message From the Owner

dean landers image
 

Everyone at Landers Appliance takes great pride in providing you with great service! We sincerely try to handle every service call honestly, efficiently and with a smile on our face. Our goal is to do everything we can to assure your complete satisfaction. Our Mission Statement frames our commitment to you! If you ever have any questions, comments or suggestions regarding your experience with my company, please call or write me, Dean Landers (DLanders@LandersAppliance.com), my Service & Installation Manager Jim Van Horn (JVanhorn@LandersAppliance.com), my Office Manager Jackie Gilden (JGilden@LandersAppliance.com), or my Sales Manager Len Walker (LWalker@LandersAppliance.com).    Our Parts Coordinator is Chip Starkey(CStarkey@LandersAppliance.com). 

 

Founded September 1, 1983

Dean Landers, Founder and President

 

Jackie Gilden, Office Manager

Jim Vanhorn, Service Manager

Chip Starkey, Parts Coordinator

 

Len Walker, Sales Manager

Description of Products/Services

  • We provide in-home appliance service for all major household appliances including washers, dryers, dishwashers, ranges, wall ovens, cook tops, microwaves, disposals, instant-hots, refrigerators, freezers, gas grills, wine coolers, ice makers, and much more. We service all major brands of appliance including Maytag, Whirlpool, Sears/Kenmore, GE, LG, Samsung, Amana, Frigidaire, Asko, Bosch, Dacor, Gaggenau, Sub Zero, Viking, Wolf and all the rest!
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  • We sell parts for all brands of major appliances
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  • We sell new appliances including the following brands: Whirlpool, Maytag, Amana, Kitchen Aid, Magic Chef, Broan, Friedrich and Speed Queen appliances

Professional Biography/Credits

Awards/Honors

  • Baltimore Magazine’s “Best of Baltimore” Winner for 2016!  
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  • Angie’s List winner for 2017
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  • “Baltimore’s Best” appliance service company – Ten time winner Baltimore Magazine (2016 included!)
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  • Angie’s List Super Service Award Winner 2007 & 2008, 2010, 2011, 2012, 2013, 2014, 2015 & 2016 (top 5% of companies nationwide)
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  • Life Time Achievement Award 2014 – United Servicers Association presented at the 2014 National Convention for Appliance Service Training Institute (ASTI)
  • Appeared on the nationally televised ABC talk show “The Caryl and Marilyn Show” on June, 19,1996. Discussed how to determine when to repair or replace an appliance (including specific examples) and what to look for when selecting a service company.
  • Fifteenth (15th) best service company (of any kind) in the country by Electronic Realty Association (ERA)
  • Selected (along with 5 others) as an “outstanding service company of 1994” National Appliance Service Dealers (NASD)
  • Selected as one of Baltimore’s “40 under 40” (40 owners of businesses under the age of 40 that are the up and coming “movers and shakers”) by the Baltimore Business Journal 9/95
  • Quoted in New York Times article “Should You Buy an Extended Warranty written by Julie Scelfo 5/28/09 
  • Quoted in McCall’s magazine May 1996 edition – appliance repair expert
  • Guest on the syndicated appliance repair radio program “The Repair Show with Captain Toolhead”
  • Received the Sam Walton Business Leader Award
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  • Quoted extensively in WomansDay.com article on “Extending the Life of Your Household Appliances” August 12, 2010 
  • Author of GLEEPS! The Softer side of Technician and Customer Service Rep Training 
  • GLEEPS! was included in Sub Zero’s national service training program Fall of 2005
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  • Assisted in developing Occupational Brief # 336 for Appliance Service Technician in 2007 with Joy Fickeisen, Chronical Guidance Publications, Inc.   

Organizations

Landers Appliance

  • Founder and President 1983 – Present

Toolhead Consulting

  • Founding partner 2008 – 2013

Brand Source Buying Group

  • Convention speaker 2007 – 2013

Nationwide Buying Group

  • Convention Speaker 2007 – 2008

Mega Group USA Buying Group

  • Convention speaker 2009 – 2010

United Servicers Association (USA)

  • President – 2008 – 2010
  • Vice President – 2004 – 2008
  • Key Note Speaker 2013 ASTI National Convention
  • Director of Membership 1996 – 1999
  • Board of Directors – 2003 – present
  • Convention Speaker – 1997 – present
  • Regional Service Meeting Speaker 2007 – present
  • Author of “The Servicer” appearing monthly in Appliance Service News
  • Author of various articles appearing regularly in The Retail Observer magazine

Appliance Tech-Talk Magazine

  • Convention Speaker (including keynote speaker 1995)
  • Orlando 1994, Houston 1995, San Diego 1996
  • Contributing Author 1995 – 1998

Maryland Alliance for Fair Competition (MAFC)

  • Executive Committee 1993 – 2012

Association of Home Appliance Manufacturers (AHAM)

  • Technician Certification Task Force (NASTeC) 1996 – 1998

National Federation of Independent Business (NFIB)

  • Maryland Legislative Guardian Advisory Council – 1994- 2007

North American Retail Dealers Association (NARDA)

  • Speaker – Institute of Retail & Service Center Management 2000 – 2006

American Home Shield (AHS)

  • Convention Speaker – Annual National Contractors Meeting
  • Preferred Contractor Network (PCN) – Board Member 1996 – 2009

Certification/Licensing

  • Certified Service Manager (CSM) (1st in Maryland) National Electronic Service Dealer’s Association/International Society of Certified Electronics Technicians (NESDA/ISCET) #MD-1
  • Certified Appliance Technician (CAT) NESDA/ISCET #MRD 3
  • Maryland Home Improvement License state of Maryland, Department of Licensing, Maryland Home Improvement Commission #44873
  • Member of the Consumer Arbitration Program State of Maryland Office of the Attorney General, Consumer Protection Division

Personal

  • Married to Tricia Milan
  • Five children, plus spouses and 22 grandchildren! Yes, 22!!!! 

Contact Us

Hours

Monday - Friday 8 AM - 5 PM

Saturday 8:30 AM - 1 PM

Sunday Closed

Delivery Area

Baltimore County, Baltimore City,
Harford County, Howard County,
Anne Arundel County, Carroll County