We really care about our customers! Everyone at Landers Appliance is committed to providing you with Honest, Reasonable and Reliable service in everything we do! We train our team to strive for excellence, performing to the highest professional standards. And if we ever fail to deliver on these promises, we’ll apologize and do our best to make it right.
Landers Appliance has MASTER CERTIFIED TECHNICIANS!
Many of the Landers Appliance Technicians are Master Certified! Our technicians sat for a 1/2 day of testing covering all aspects of the major appliance service industry and passed with flying colors! There are very few Master Certified technicians in the country and we have a company with many of them!!!! Rest assured that when you call our company for a repair you are in professional, competent hands.
We are also very proud of the fact that many of our employees have been with us a very long time, including a few over 30 years with an overall average of 10.5 years! Some of our technicians have started with us as teenagers, including right out of high school and been thoroughly trained in both the art of appliance service as well as the art of serving our customers. If you’ve used our company you already know all of our staff are kind and courteous. They fully understand our goal is to serve our customers with integrity, professionalism and respect, which they do every day, day in and day out. The many awards and honors we’ve received over the years speak highly of the quality, and disposition of our staff.
Landers Appliance is now a Certified Service Center! The only one in Maryland!!!
On behalf of the Consortium of Certified Service Centers, it is our pleasure to congratulate you, Landers Appliance, on successfully achieving the CSC status. Your entire organization can be proud of accomplishing this nationally recognized designation within the service industry.
Your team is a member of an exclusive group that provides quality service for your clientele by demanding a recognized standard. You have set the bar higher for our industry by implementing continuous programs for training and certifications. We encourage you to attend manufacturer and association training as they become available.
In the welcome packet you will receive shortly you will find a certificate to signify your CSC achievement, along with an order form to purchase any CSC merchandise and a press release to distribute to your local media.
Congratulations on your success and welcome to an “Elite” group of service organizations known as “Certified Service Centers”.
CSC is a nationwide network of quality certified service providers. CSC Web Site is www.c-csc.org
A Friendly Message From the Owner
Everyone at Landers Appliance takes great pride in providing you with great service! We sincerely try to handle every service call honestly, efficiently and with a smile on our face. Our goal is to do everything we can to assure your complete satisfaction. Our Mission Statement frames our commitment to you! If you ever have any questions, comments or suggestions regarding your experience with my company, please call or write me, Dean Landers (DLanders@LandersAppliance.com), my Service & Installation Manager Jim Van Horn (JVanhorn@LandersAppliance.com), my Office Manager Jackie Gilden (JGilden@LandersAppliance.com), or my Sales Manager Len Walker (LWalker@LandersAppliance.com). Our Parts Coordinator is Chip Starkey(CStarkey@LandersAppliance.com).
Founded September 1, 1983
Description of Products/Services
President and founder of Landers Appliance, Inc.
Speaker, author, coach and consultant.
Creator and author of GLEEPS! soft skills for Technician and Customer Service Rep training.
Peer group founder, program director and facilitator.
Key Note speaker at Appliance TechTalk convention 1994 and United Servicers Association “Appliance Service Training Institute” (ASTI)
Conference and industry event speaker
Chairman of Love 180, an evangelical Christian outreach organization. http://love180.com/
unCuffed Ministries Board of Directors http://uncuffedministries.org/
Mentor of young men without fathers in the home through Life Coaches, a Baltimore City YoungLife ministry. https://baltimoreurban.younglife.org/Pages/default.aspx
Locations coordinator, prayer leader for Baltimore City Bible Church (a church plant). https://baltimorebiblechurch.org/
Past president, board member and advisor of the United Servicers Association.
Past member of the National Federal of Independent Business (NFIB) Maryland Leadership Council.
Past member of National Contractor Relations Board, American Home Shield
Past legislative chairman of the Maryland Alliance for Fair Competition, a utility watch dog group.
Past member of the Technician Certification Task Force (NASTeC) for AHAM (Association of Home Appliance Manufaturers)
Past speaker at the Institute of Retail and Service Management for NARDA (North American Retail Dealers Association)
Various Certifications & Licensing
Married to Tricia Milan. Five children, three sons in law, two daughters in law, 22 delightful grandchildren and two grandchildren in laws!